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Showing results for Show only | Search instead for Did you mean:Since the last Roku update my Direct TV Streaming app has been experiencing issues with the audio and picture not being in sync. We called ATT and reset our modem, we deleted the app and added it back, and have reset it several times. We continue to experience this issue. We do not have an issue with the Direct TV app on other smart tvs that we don’t have RoKu on.
RokuMary-F
Community ModeratorThanks for your first post in the Roku Community!
We're sorry to hear that you've been having an issue with the audio that is out of sync with playing content on the DirecTV stream channel.
Just to verify, are you using an A/V receiver or soundbar with your TV/Roku player setup? When did this issue first start occurring? Do you observe this behavior while using any other channel(s) on your device?
In Settings > Audio > Audio mode , what setting do you have selected? Does the same issue occur if you change the setting to Stereo or Auto?
One additional suggestion we would like for you to try is you can check for a manual system update by navigating to Home > Settings > System > System update > Check now and seeing if you notice any difference.
Please keep us posted and we'll continue assisting you from there.